Return & Refund Policy


We value your trust and aim to provide exceptional service. Please read our return and refund terms carefully before booking.

  1. SCIO Biofeedback Sessions
    Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule a session.

Late Cancellations or No-Shows: Cancellations made less than 24 hours before the appointment, or missed appointments, will be charged in full.

Refunds: Payments for completed sessions are non-refundable, as the service has already been delivered. If you prepaid and cancel with at least 24 hours’ notice, we will gladly refund you or apply the amount to a future booking.

  1. Retreat Bookings
    Deposit: A non-refundable deposit (amount specified on your retreat listing) is required to secure your spot.

Cancellations:

Cancellations made 30 days or more before the retreat start date will be refunded, excluding the non-refundable deposit.

Cancellations made less than 30 days before the retreat start date are non-refundable, unless we can fill your place from a waiting list. In that case, you will be refunded minus the deposit.

Changes by Us: If we must cancel or reschedule a retreat for any reason, you will receive a full refund or the option to transfer your booking to a future date.

  1. How to Request a Refund
    To request a refund, please email us at [your email] with your booking details. Refunds will be processed within 7–10 business days to your original payment method.
  2. Contact
    If you have any questions about our return and refund policy, please contact:
    [Your Business Name]
    Email: susan@wellnaturally.co.za
    Phone: +2783 742 9040